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A resident is kept awake at three in the morning by loud road construction in Singapore

SINGAPORE: A man complained on social media about the loud noise coming from the road construction going on close to his house. He complained about how difficult it was to figure out who to contact for assistance.

On Sunday, October 22, at 3 a.m., Mr. BK Tan posted on the COMPLAINT SINGAPORE Facebook page stating that the noise levels from the road construction had reached over 65 dB within 150 meters of a residential area. He then asked, “Is it allowed?”

He continued by saying that he had made several unsuccessful calls to the National Environment Agency (NEA). Additionally, he stated that by Monday, October 23, the agency had responded, stating that the roadwork is considered a “critical infrastructure diversion” and must be finished. This would account for the reason that work continued through the hours of midnight and five in the morning.

But he also wrote that the project team informed them that no new updates had been received and that the roadworks had to end at 11:00 in accordance with previous correspondence. Furthermore, as of October 23, there had been no responses from the LTA.

In addition, Mr. Tan included a link to a page on the NEA website about construction noise control. This page details the permissible noise levels according to the time of day, the kind of building that is affected, and whether the noise occurs on a Sunday or a public holiday.

He also uploaded the following queries:

“Question: NEA’s regulations apply across other agencies, (LTA)??

Question: Does LTA aware of NEA’s noise regulations?

Question : Does LTA still approve works if they aware of the Noise’s regulations?

Question: To Meet critical milestone of the project, rules (as above) can be ‘negotiated’?

Question: What avenues (besides) for concerned resident to go other than MP and PMO?”

Not just Mr. Tan, but other locals have voiced their displeasure with the noise caused by road construction. Residents complained about the ongoing “awful noise” brought on by the construction of the North-South Corridor in January of this year.

A number of Singaporeans spoke about the challenges they face as a result of the construction; one 24-year-old said that while working from home, he must “deal with the pounding and whirring of machines.” He described the noise as “horrible” and said he had to shut his curtains and windows to block it out.

A Marymount resident went to considerable measures last year to record the noise level outside his home that was keeping him up at night. He even purchased a noise level monitor and posted a video of their nightly struggle on TikTok.

The resident uses the TikTok account Noisymarymount, and it seems that this was the reason behind its creation. “Noise due to the construction of North South corridor along Marymount” is how it is described. (TISG)

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To solve the intractable issue of noise spats, a holistic approach is required

There may not always be an obvious resolution to neighbor disputes, which can be complicated.

A Tampines resident first noticed her neighbor making noises like hammering in the early morning and middle of the night during the Covid-19 pandemic in 2020.
The woman identified only as Amy said she was also bothered by sounds like running water and what appeared to be a creaking fan. At first she tried to ignore the noises, but as time went on they became more and more intolerable, interfering with her sleep and consequently her work.

Amy said she also complained to the Housing Board and town council about her neighbour, to no avail. According to her, her neighbour even ignored an order from the Community Disputes Resolution Tribunals (CDRT) to stop making noise.

In her latest bid to end the disturbance, Amy, who quit her job in the video production sector in 2022, said she is applying for a special direction for her neighbour to comply with the CDRT order.

Her case, which will be heard in May, illustrates how intractable neighbour disputes over noise can be, and the need for more effective ways to resolve them.

The authorities have taken steps to address noise spats over the years. In 2015, the Police Force Act was amended to allow for the appointment of community wardens with the power to take down particulars, advise people to keep their noise level down and deliver composition notices on behalf of the police.

But the number of complaints involving noise issues continued to climb, and soared during the Covid-19 pandemic when many people worked and studied from home.

In 2017, HDB received 3,493 complaints of disputes between neighbours. The number of complaints jumped by almost eight times to 27,600 in 2022, or 2,300 on average per month.

In March, Senior Minister of State for National Development Sim Ann announced that the Municipal Services Office (MSO) will form a unit to help resolve protracted and egregious disputes between neighbours. This group will be given the power to investigate disputes and stop certain nuisance behaviour, she said.

Second Minister for Law Edwin Tong had also said that cases where noise is used as a weapon to disrupt the peace among neighbours will come under the new legal framework on mandatory mediation for community disputes.

When noise disputes occur, first responders such as HDB and grassroots leaders will encourage neighbours to talk and try to resolve the issue amicably.

Some residents turn to the Community Mediation Centre (CMC), where trained volunteers help to mediate sessions between the parties involved. Some may opt to lodge a magistrate’s complaint to start a private prosecution, if they believe their neighbour has committed a criminal offence against them.

The magistrate will then decide if the case is worth pursuing and direct the police to investigate. In the process, the magistrate may issue a warrant for the alleged offender’s arrest.

Apart from a magistrate’s complaint, people can turn to the CDRT, which was set up to handle such disputes.

In 2022, there were 126 claims filed with the CDRT involving excessive noise, down from 150 cases in 2021. However, the figure was still more than double the 61 claims filed in 2019, before the Covid-19 pandemic struck.

One of the top noise concerns is inter-floor noise, which includes sounds of furniture being dragged, rolling marbles and doors being slammed.

Other avenues for recourse include applying for voluntary mediation or for a protection order under the Protection from Harassment Act.

In a high-profile case reported by The Straits Times in 2020, a couple was barred from their Bukit Panjang flat for a month after they were found to have breached an earlier court order to stop disturbing their neighbours in the unit above. It was the first time that the CDRT under the State Courts had issued an exclusion order.

The couple eventually sold their flat, ending a protracted dispute that began in 2017.

In another severe dispute, the residents of a Punggol HDB block had to endure disturbances from a neighbour who, among other things, allegedly splashed oil at their doorsteps and left a bloody pig’s ear on a shoe rack.

Her behaviour caused many residents to fear for their safety. Some even installed closed-circuit television cameras in their homes to protect themselves.

This case was troubling because even though reports of her behaviour had been made since 2014, the matter was resolved only in 2021, when she moved out of her flat in Punggol.

While there are various agencies and avenues for recourse available, it seems that none of them is able to truly address the serious disputes. The outcome of the two cases showed that the issues were resolved only when either party moved out.

Clearly, there needs to be a more effective way of resolving neighbourly disputes, especially those involving noise.

Statistics have shown that mediation is highly effective in helping neighbours work things out, with 80 per cent of disputes that end up at the CMC resolved.

However, residents have reported difficulties with this option as their neighbours do not always turn up for mediation, and going to court or tribunals can be a tedious and expensive process.

Community mediation is generally voluntary, and currently, there are no consequences for disputing parties who fail to attend mediation, said a Ministry of Law spokesman.

In cases where a CDRT claim has been filed and the respondent fails to turn up for the hearing, the CDRT may grant a CDRT order in the absence of the respondent. But a breach of the initial CDRT order is not a criminal offence, added the spokesman.

As a result, residents whom ST spoke to feel that their only option is to sell their flats and move away.

It is important to recognise that neighbour disputes can be complex and multifaceted, and there may not always be a clear solution.

While the Government continues to encourage good neighbourly communication and tolerance, the new MSO unit will now intervene at appropriate junctures for egregious disputes.

However, the unit must be given sufficient powers and teeth in order to stop the wilful weaponisation of noise by neighbours.

References

straitstimes

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Asia Noise News

Noise nuisance from neighbours, Punggol, Singapore

Singapore: Over the past two years, one Housing Board block in Punggol has seen heavy market activity. Six households on the same floor moved out – all because of one woman.

Dubbed the “neighbour from hell”, she is accused of splashing oil at doors, playing loud music and stomping on the floor.

One neighbour even claimed she had left a bloody pig’s ear on a shoe rack.

Multiple police reports were made. Feeling helpless when told by the authorities that what she did was not an arrestable offence, six families to date have sold their flats, with the latest one moving out last November.

New families who moved in said they have also made reports to the authorities.

The second resident in the Punggol Central HDB block to move out due to the neighbour did so with her husband and two-year-old daughter in February last year, five years after moving into the Build-To-Order block, which has a mix of two-, three-and four-room flats.

She told The Sunday Times that it was “so stressful” that she even appealed to HDB to let her sell her flat before completing the five-year minimum occupation period. Her appeal was rejected.

“I simply couldn’t take it anymore. I would go home after work to find some kind of liquid splashed on my door. One day it was used cooking oil, another day it was porridge. The worst was when I saw a pig’s ear on my shoe rack,” she said.

“It was my first flat and I felt very suay (unlucky). I sold my flat to another family. I felt sorry for them but everyone wants to escape.”

The neighbour in question is a 51-year-old housewife.

In 2013, the divorcee and her son, who is waiting to enter university, moved into their two-room flat.

Interviews with her former and current neighbours indicate that the trouble began the year after.

One neighbour showed a folder of at least 17 police reports filed, as well as complaints to HDB.

A police spokesman said: “As the reports were for non-arrestable offences such as intentional harassment, noise pollution and mischief, the housewife’s neighbours were advised to lodge a magistrate’s complaint. All involved parties were also advised to keep the peace.”

A magistrate’s complaint is filed when one wishes to start a private prosecution against someone he believes has committed a criminal offence against him. The neighbour who filed the complaint, after an earlier attempt at mediation failed, lives in the flat above the woman.

He claims she intimidated him with “a large stone” when she confronted him about noise from his flat last month.

The accusations were disputed by the housewife who said he had provoked her by dropping metal balls on his floor which she could hear.

“So, I took a pebble and went up to bounce it outside his unit’s corridor as I was angry. It disturbed my sleep and it was not the first time. I also called the police,” she said.

Speaking from her home for three hours on Thursday, the housewife was calm and articulate as she addressed her neighbours’ accusations.

“If ex-owners said they sold their flats because of me, I tell you, I am not that great. I, one person, cannot do all this. I have footage of their nuisance acts and they are no bunch of sweet peas,” she said and accused her neighbours of ganging up against her.

One ex-neighbour who wanted to be known only as Lee, said the neighbours had held a few meetings as they experienced the same issues with the housewife.

noisy neighbour Punggol Singapore
noisy neighbour Punggol Singapore

The disputes started with the previous owner of the unit facing hers, recalled the housewife.

She said the couple threw cigarette ashes into the gap between her wooden door and grille gate. So she installed three closed-circuit television cameras outside her flat.

In the past five years, the woman added, she has filed multiple complaints with different agencies, including the National Environment Agency, about her neighbours.

When told that her neighbours had complained of loud music and banging doors coming from her flat, the housewife said she has to sleep with her radio on each day “to drown out the noise” from upstairs.

“My conscience is clear.”

Last year, the couple opposite the housewife sold their home to a 34-year-old single mother.

On her first day home, she found police at her door.

The administrative assistant who declined to be named said: “She had called the police to complain that my cousin was making noise and smoking at the corridor.

“A month later, she poured cooking oil outside my flat on three occasions.” — The Straits Times/Asia News Network

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Living with noise pollution: Serangoon, Bukit Timah and Clementi among the noisiest neighbourhoods in Singapore

Living with noise pollution: Serangoon, Bukit Timah and Clementi among the noisiest neighbourhoods in Singapore

For the past three decades, Mr K.C. Tang, 72, and his wife have been communicating by shouting at each other.

Even then, the couple can barely make out what each other is saying, due to the unceasing cacophony of horns, sirens and revving engines from the Central Expressway (CTE) around 40m away from their three-room flat at Block 115, Potong Pasir Avenue 1.

Said Mr Tang, a retiree, with a sigh: “We have grown used to this.”

Over in Yew Tee and Choa Chu Kang, where MRT tracks are within spitting distance from some Housing Board blocks, residents say that they, too, have become accustomed to living with noise.

Choa Chu Kang resident Nadia Begum, 29, whose home is some 30m away from a stretch of MRT track where a train rattles past every few minutes, said: “Closing all the windows is not sufficient. We have to use pillows over our heads to muffle the noises at night.”

Mr Tang and Ms Begum are among the tens of thousands living next to busy roads, MRT tracks, construction sites and shopping malls around Singapore, who are coping with din just outside their homes.

A new study from the National University of Singapore (NUS) found that Singapore’s average outdoor sound level throughout the day is 69.4 decibels, which is equivalent to the noise made by a vacuum cleaner.

This exceeds the National Environmental Agency’s recommendation of no more than 67 decibels averaged over an hour, and is a whisker shy of the World Health Organisation threshold of 70 decibels a day. Consistent exposure to that level can cause hearing impairment.

The study – led by NUS graduate student Diong Huey Ting and Professor William Hal Martin, who heads the university’s masters in audiology programme – took 18,768 outdoor sound measurements between last December and February to determine how noisy Singapore is. Worryingly, around 27 per cent of the gathered data exceeded 70 decibels, said Ms Diong.

The study also identified the noisiest places in Singapore. Serangoon tops the list of planning zones, with an average of 73.1 decibels from more than 100 noise readings.

Said Ms Diong, 27: “In densely populated Singapore, common amenities like shopping malls, hawker centres and playgrounds all contribute to community noise, on top of that created by traffic.”

Noise pollution is inevitable in big bustling cities around the world and Singapore is experiencing it too.

While there are no comparative studies, anecdotally, the city has become noisier over the years as it continues to develop – with more expressways, longer MRT lines and the cycle of construction and demolition playing out over and over again.

This is on top of new trends like the growing popularity of integrated mixed-use developments, with retail spaces, offices, transport hubs and homes in the same complex.

This worries Mr Spencer Tan, 30, of noise monitoring firm Dropnoise. “Even those who live on the higher floors will not be spared since sound travels upwards.”

To try to mitigate against noise pollution, the Government has put in place several measures, including tighter enforcement of construction sites and urban planning regulations. Several solutions are still undergoing trials and may be rolled out in the coming years.

But some are concerned that these measures may not be able to keep pace with a growing nation.

Mr Tang’s home became noisier when the CTE was widened from a three-lane to a four-lane dual carriageway in 2012 to accommodate more traffic. Said Mr Tang in Mandarin: “We complained then, but nothing much can be done about it since it is impossible to fight progress.”

Dropnoise, which produces noise reports for residents and condominium managements, has seen business boom since it started the monitoring service last year.

Mr Tan gets more than three inquiries from frustrated residents to attend to every week. Its reports can be used in court action against noisy neighbours, or submitted to regulatory bodies as proof of noise pollution.

Within Mr Tang’s home, for example, Dropnoise, using a sensitive sound meter, recorded an average of 66.6 decibels over a five- minute period.

“This means that the resident is hearing a constant background noise equivalent to a loud conversation. He will have to speak louder if he wants to be heard,” said Mr Tan.

Since the problem of noise pollution is here to stay, doctors said residents should be more aware of ways to protect their hearing. These include the use of hearing protection, such as ear plugs and ear muffs, as a temporary solution, said the head of Singapore General Hospital’s (SGH’s) otolaryngology department, Dr Barrie Tan.

Dr Low Wong Kein, senior ear specialist at Mount Elizabeth Novena Hospital, said besides hearing impairment, constant exposure to loud noises can cause health problems such as hypertension and heart disease.

Psychologist Nishta Geetha Thevaraja from the SGH department of psychiatry said personal and work relationships can be affected by irritability and anger issues brought about by noise pollution. Those who have become accustomed to loud noises are “usually unaware of these implicit effects noise pollution has on their lives”, she added.


NO SOUND OF SILENCE

World Health Organisation guidelines say 70 decibels is the sound level which – if someone is exposed to it consistently for a full day – can lead to hearing impairment. Here’s how Singapore and other cities stack up.

SINGAPORE

The mean noise level is 69.4 decibels, according to an NUS study. It is averaged from more than 18,000 sound readings taken over a 2½-month period.

NEW YORK CITY

Noise generally hovers around 70 decibels on the streets of Manhattan, according to measurements taken by magazine NYMag.

TAINAN

A 2009 traffic noise study conducted in Taiwan’s Tainan city in 2009 found that 90 per cent of the population was exposed to more than an average of 62 decibels during peak hours.

HONG KONG

In one of Asia’s busiest financial hubs, 13.6 per cent of the population is exposed to a noise level of above 70 decibels, according to the government’s Environmental Protection Department.

SHANGHAI

Road noise on Shanghai’s streets hits an average of 71.9 decibels during the day and drops to 65.9 decibels at night, according to newspaper Shanghai Daily.

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